ITIL® V4 Foundation

ProXalt® is a global leader in providing cost effective and reliable, management training in the industry. ProXalt® is a member for the Project Management Institute (PMI)® since 2006 and is an Authorized Training Partner (ATP) for the Project Management Institute (PMI)®. ProXalt® has been reviewed and approved as a provider of the project management training by the PMI®. As a PMI Authorized Training Partner (ATP), ProXalt® has agreed to abide by PMI-established quality assurance criteria.

ProXalt® was founded by experienced, knowledgeable, and passionate Program and Project Management professionals, practitioners and trainers, who value diversity and take pride in being an equal opportunity employer

Course Objective

Information Technology Infrastructure Library – ITIL® – is a registered trademark of AXELOS® Limited. ITIL® Foundation is one of the trusted best-practice guidance in the area of IT Service Management (ITSMTM).

What is ITIL®?

  • ITIL® – Information Technology Infrastructure Library
  • It is a set of guidelines, processes and procedures for the delivery and support of IT services that are designed and managed to meet the needs of organizations of any size
  • ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management used throughout the world

At the Foundations level of ITIL®, full comprehension and decision making is not expected. What is expected is, understanding and remembrance of key concepts, common lexicon of terms, and core principles. This comprehension is tested on the ITIL® Foundations V4 exam. This course prepares you for the ITIL® Foundation V4 Exam.

Prerequisite: There is no eligibility criterion for pursuing ITIL® Foundation V4 certification Exam

Course Content:

The ITIL® Foundation V4 course covers five (5) disciplines as follows:

1. Service Strategy
  • Types of Service Provision
  • Service Portfolio Management
  • Financial Management
  • Demand Management
  • Business Relationship Management
2. Service Design
  • Service Catalogue Management
  • Supplier Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Information Security Management
  • Design Coordination Management
3. Service Transition
  • Service Asset and Configuration Management
  • Change Management
  • Knowledge Management
  • Release and Deployment Management
4. Service Operation
  • Incident Management
  • Problem Management
  • Request Fulfillment
  • Event Management
  • Access Management
  • Functions:
    • Service Desk, Technical Management, Operations Management and Applications Management
5. Continual Service Improvement
  • CSI Model
  • Deming Cycle
  • 7 Step Improvement Process

Target Audience

  • IT Professionals that include service delivery personnel, service delivery leaders, Project Managers, and Lead Project Managers/Engineers 
  • It is an ideal course for IT professionals who have a basic knowledge of the ITIL® framework and how it can be used to improve the quality of IT Service Management within an organization. However, it is not limited only to IT but can be valuable for any service-based industry.
  • Certified professionals such as Project Management Professional (PMP)®/ Program Management Professional (PgMP)® / Portfolio Management Professional (PfMP)® / PMI Professional in Business Analysis (PMI-PBA)® can make use of this course hours towards submitting PDUs to the Project Management Institute (PMI)® to renew their certification.


  1. Upon Completion of this course, ProXalt® will provide a course completion certificate.
  2. PDUs earned from this course can be submitted to the PMI® towards renewing your professional certification(s).
  3. Apart from getting the course completion certificate, the student will gain knowledge in:
    • Importance of IT Service Management (ITSMTM),
    • Understand the five (5) ITIL® Foundation disciplines
      • Service Strategy
      • Service Design
      • Service Transition
      • Service Operation
      • Continual Service Improvement
  4. Completing and passing the formal ITIL® Foundation V4 exam is a mandatory prerequisite for students who are pursuing master’s in ITSMTM.

Exam Format

The official ITIL® Foundation V4 Certification Exam consists of: 

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) – 65%
  • 60 minutes duration
  • Closed book.

Note:   Please note that if you purchase the exam voucher as part of this course, you will be able to save money on the exam fees as opposed to buying them later.

PMI® Requirements & PDUs

For all PMI® certifications except Certified Associate Project Management (CAPM)®, you’ll need to follow the Continuing Certification Requirements (CCR) program and earn professional development units (PDUs). The goal is to ensure that your certified competencies stay relevant and up-to-date.

The PMI® requires 60 PDUs to renew your PMP®, PgMP®, PfMP® and PMI-PBA® certifications. These 60 PDUs are divided into two (2) categories: 

Category 1: Education Requirement: 

  • Minimum 35 Hours of educational completion certificate is required from a Registered Educational Provider (R.E.P) of the Project Management Institute (PMI®)
  • Out of these 35 hours, you must earn:
    • Eight (8) hours from Technical area,
    • Eight (8) hours from Leadership area, and
    • Eight (8) hours from Business/Strategic area
PDUs Total
Technical Leadership Business
8 8 8 24
  Remaining 11 PDUs can be obtained from any of the above mentioned three (3) areas. 11
Total #of PDUs from Education Req. 35
  • Remaining 25 hours (60-35=25) can be earned either from category 2 (Giving Back) or from category 1 (Education).

Category 2: Giving Back (optional):

  • Working as professional – 8 hours
  • Volunteering & Creating knowledge – 17 hours 

PDUs for this class:

  • Upon completion of all modules, videos, case studies, study guides and final exam, you will receive 20 PDUs certificate (Technical 12hours + Leadership 4 hours +Strategic 4 hours = Total 20) from ProXalt® for this course. 


  • If you are looking to fulfill 60 PDUs requirement set forth by the PMI®, please visit our PDU Bundle – FOUNDATION Package section.
  • This package will meet the PMI® requirements and save you substantial amount of time and money.

Project Management Institute, A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Sixth Edition, Project Management Institute Inc., 2017, Page 57 Fig 3-2


ITIL® Foundation V4 Online course(E-learning) ONLY
Regular course fee US $399 US $ 50 Savings
Special Promotional Discount US $50 Use Discount Code – US50ITILF
Course ONLY SALE US $349
PDU Bundle – Foundation Package (ITIL® + PRINCE2® + Agile Scrum Foundation Courses)
Regular course fee US $1,199 US $ 250 Savings
Special Promotional Discount US $250 Use Discount Code – US250BUN1
Registration 3 Courses Only US $949


  • Exam voucher cost cannot be refunded once it is issued to the student. We procure this voucher from a third-party vendor. ProXalt® does not own the voucher policies and cost.
  • Once you register for the course, within 24 hours you will receive Login instruction and the link to the online course to your email.
  • After completing the online course send an email to for the course completion certificate.

System Requirements for E-Learning:

  • Laptop/Desktop (PC/MAC) with current version of the web browser software
  • Mobile users: App for Android and iPhone
  • Good quality headset
  • Strong Wi-Fi internet connection


Are you a Project Management Institute (PMI®) Authorized Training Program Partner (ATP)?
Yes. ProXalt is an Authorized Training Program Partner (ATP) for the Project Management Institute (PMI®)
Will PMI® accepts your printed course completion certificate towards PDUs education requirement.
Yes. PMI® accepts our course completion certificate towards renewing your PMP®, PgMP®, PfMP® and PMI-PBA® certifications
When do I receive my course completion certificate?
Once you complete all the presentation modules, exams, and the final exam then you can print your course completion certificate from the student dashboard
What is the course fee?
Course fee is displayed on the registration button. For the up-to-date pricing please see the course registration button
Does the course fee include the Exam fee?
No, it does not.
Is there any other hidden fee?
No, it does not.
What is Re-registration fee?
If you exceed the set course time (duration) limit, you will need to re-register for the course, and pay the FULL course fee. Only then, you can continue the course from wherever you left off.
How is payment made?
You can pay by Credit Card (We accept all types)/Debit Card.
How do I receive my course material?
Course material is available in electronic form (E-book). It is available on-line 24 hours a day 7 days a week
Do I need any special equipment to take this online course?
No. You do not need any special equipment. All you need is good internet connection, your computer with Google Chrome, webcam and the headset. You are all set to go
Do you conduct corporate classes?
Yes, we do conduct corporate classes. Please contact us at
What is your cancellation policy?
Please see “student terms & conditions” and “refund policy” in the registration section of our web site:

Course Package Includes

  • ITIL® Foundation V4 Online course(E-learning)
    • Coverage of all 5 disciplines
    • ITIL® Foundation v4 E-book consists of six (6) Study Guides
    • A full glossary at your fingertips
    • Timed practice exams
    • ITIL® -style 195 exam questions
  • Brilliant HTML-based lessons
  • Audio supplements
  • 120 Days of access – 24 hours a day – 7 days a week
  • Course Completion Certificate
  • 20 PDUs Certificate

ITIL® V4 Foundation
120 Days Access – 20 PDUs

PDU Bundle – Foundation Package
Includes ITIL® V4, PRINCE® 2 Foundation, and Agile Scrum Foundation Courses

360 Days Access – 60 PDUs


  • Failure to complete any one module(s)/exam(s) in the course is considered as NOT COMPLETE and the course completion certificate will not be released.
  • If you exceed the set course time limit (120 days from the date of registration), you will need to re-register for the course, and pay the FULL course fee. Only then, you can continue the course from wherever you left off.
  • Absolutely no FREE course extension other than re-registration